’m a bit lost about Kobalt’s warranty replacement process. The website says one thing, but store staff told me another. Anyone figured out the correct way to handle tool replacements?
I ran into the same confusion when my power drill failed within the warranty period. After wasting time at the store, I went online and reached out via https://kobalt.pissedconsumer.com/customer-service.html , which turned out to be far more useful. I sent proof of purchase and a short video of the issue. A week later, they approved a replacement. It’s slower online, but the documentation stays on record, which helps if problems come up again later.
