Working with international support is complicated by different time zones and languages. We implemented a centralized platform, including chats, task trackers and document storage, which significantly improved communication and reduced duplication of tasks. The materials at
https://ecommercefastlane.com/top-tools-for-global-customer-support-team-management/ provided practical recommendations for working with global teams. This knowledge helped us establish effective interaction and increase employee motivation in different regions.
