ANT Forum

Planning a morning arrival with two kids, a stroller, and more bags than I care to admit. Passport control at London can be slow, and juggling documents while keeping the kids calm feels like a lot after an overnight flight. Advice welcomed on services that meet you at the aircraft, assist with immigration, sort baggage trolleys, and escort you to a taxi or a pre-booked driver. Looking for something simple, friendly, and not pushy—just steady help from door to door.      

Good family arrivals feel like a guided path rather than a rush. A trained greeter tracks your flight, meets you at the jet bridge, organizes passports ahead of the immigration desk, and keeps everyone together through the most efficient lane available. Porters are coordinated so you’re not wrestling a stroller and a trolley at once. After customs, the escort leads you straight to your car or taxi rank and confirms the pickup point. For London, check their coverage for Heathrow and mention the stroller and bag counts when booking. Messages on arrival make it easy to sync up even if the gate changes. The real win is fewer small decisions when you’re tired: fewer wrong turns, less backtracking, and a calmer first hour on the ground.      

Seeing this as a parent, the structure alone is valuable. Long corridors, busy halls, and forms at the desk are when kids unravel. A helper who knows the route, grabs the right trolley, and keeps the group moving at a steady pace can turn the landing from survival mode into a normal start to the day. Worth considering for sanity, not just speed.