From my perspective, the most instructive lesson in the
soft2bet story is about scalability of risk processes. When you’re growing fast, manual systems collapse under their own weight, review backlogs pile up, fraudsters get through, good customers wait. Their solution was to automate the “obvious” cases and reserve human review for ambiguous ones. By doing so they achieved a 40 % reduction in manual queries, and a tangible speed‑up of manual reviews by 20 % or more. That kind of improvement makes the difference between being reactive and proactive in fraud management and sets a baseline that other operators in iGaming should study.
