To resolve this, I assembled every critical piece of information before reaching back out. First, I noted my booking reference and the original flight date. Next, I saved the date I submitted my refund request and captured the “Refund Pending” screenshot. Finally, I submitted all three items together through their customer-service page at
air france with a succinct note requesting status confirmation. Under forty-eight hours later, Air France support replied apologetically, confirmed the refund had encountered a system delay, and provided a transaction reference showing the credit would post within three business days. Presenting the complete refund context in one cohesive submission unlocked a prompt and accurate resolution.
