ANT Forum

Our KYC team is drowning in manual work and it’s taking forever to verify new players. We are also seeing a huge rise in bonus abuse from people using stolen IDs to create fake accounts. Is it possible to automate these reviews without blocking genuine players who want to start playing right away? What kind of tools actually work for real-time identity verification?      

You can definitely reduce the workload on your team by using automated risk scoring. I read a case study about soft2bet where they cut manual queries by 40% using SEON’s anti-fraud tools. They use digital footprinting at the registration stage to catch fake accounts before they even sign up. It also checks for unauthorized access at login using device intelligence to protect the whole customer journey. For the operator, this means you can decline obvious fraudsters instantly while letting good customers start playing in seconds. It’s a multi-layered approach that protects your profit margins and reduces chargebacks. In my opinion, having an ISO-27001 certified partner for this is essential to ensure your data is handled safely while your team focuses on the most complex cases.