ANT Forum

Purchased a Rebtel calling bundle for international calls, but after using only half the minutes, my credit balance dropped to zero without explanation. I submitted a support ticket via their website form but haven’t received any reply or credit adjustment. Has anyone experienced disappearing call credit and eventually had their balance restored? I’m keen to know which details prompted Rebtel’s team to correct the error.

     

To recover my missing minutes, I gathered my account ID, purchase date, and a screenshot of the zero-balance screen before reaching out. Research in rebtel reviews revealed that prompt resolutions often came when those three items were included together in one message. I sent one clear submission listing my account ID, the date I added credit, and the screenshot of the empty balance. Under forty-eight hours later, Rebtel support replied to confirm they’d located a system glitch, restored my unused minutes, and credited an extra five minutes for the inconvenience. Presenting all crucial credit context in a single request appeared to trigger swift and accurate action.
     

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