ANT Forum

Set up new home alerts on Zillow for three ZIP codes, but despite matching listings going live, I never received any email or in-app notifications. I reviewed my notification settings and confirmed alerts were enabled, then submitted their customer-service form with my search criteria, yet still no updates. Has anyone resolved silent saved-search alerts and eventually seen notifications restored? Which exact details prompted Zillow’s team to fix the notification issue?

     

To regain timely home alerts, I documented the affected ZIP codes, the timestamp of the newest matching listing, and a screenshot of my disabled notification badge before contacting support. While exploring user tips at https://zillow.pissedconsumer.com/customer-service.html I noticed that successful fixes often followed a single message combining those three elements. I sent one clear request listing each ZIP code, the date and time of the listing omitted, and attached the screenshot of my saved-search page. Within thirty-six hours, Zillow’s support team replied confirming a backend notification glitch, re-subscribed my searches, and sent a trial alert for a test listing. Providing complete alert context and proof in one concise submission unlocked a prompt and lasting resolution.