ANT Forum

My Kobalt impact driver’s built-in work light suddenly stopped illuminating during a project, leaving me working in the dark. I checked the battery charge and cleaned the contacts, but the LED remains off. I submitted my tool’s model details and a photo of the dark light via their support form yet haven’t received any guidance. Has anyone restored a dead LED on a Kobalt power tool and actually regained the built-in lighting? Which exact information finally convinced the team to assist?

     

I resolved this by delivering every critical detail in one concise submission. First, I noted my driver’s model number stamped on the side of the housing. Next, I recorded the battery’s charge level and captured a clear photo showing the unlit LED next to the contact points. Finally, I sent all three elements together via their support form using the link found on https://kobalt.pissedconsumer.com/review.html , along with a brief note explaining the troubleshooting steps I’d already tried. Under forty-eight hours later, Kobalt’s support team replied apologizing for the issue, guided me through a firmware reset procedure for the tool’s electronic module, and arranged shipment of a replacement LED assembly under warranty when the reset didn’t restore the light. Bundling full tool context and proof in a single message unlocked a prompt and effective fix.