I’ve ordered several small appliance parts from eSpares before, but lately, response times have been terrible. Anyone know if they still answer calls or messages effectively?
When my coffee machine gasket went missing from an order, I finally managed to reach someone using https://espares.pissedconsumer.com/customer-service.html after several failed emails. The response was polite, and they shipped the missing part right after verifying the order number. It might take some patience, but their service works better if you provide full details upfront. I now save screenshots of each order just in case future issues appear.
