Consumer FAQ
Welcome Guest,Register Now
Log In

Consumer FAQ

Product Compatibility

  • How do I know which ANT+ enabled products are compatible?
    • The ANT+ Product Directory lists all certified products and those that they are compatible with.  Search by a specific product name, or filter by brand, category or activity to find a list compatible products and/or apps.  You will know if your devices are designed to send and receive the same data if they display matching ANT+ activity icons.  For example, a compatible heart rate strap and watch will both display the ANT+ Heart Rate activity icon.

      Please note that not all ANT+ enabled products and apps are intended to work together.  For example, an ANT+ heart rate sensor is not intended to work with a bike speed and cadence monitor, whereas it will work with most display or hub devices (watches, bike computers, phones, tablets) that are designed to receive heart rate data. Again, the ANT+ Product Directory will easily give you those compatibility details.

  • What if my product is not listed on the ANT+ Product Directory?
    • Please note that only devices that have been self verified or certified as compliant are listed on this Directory. Some products that used to be on the list are no longer listed because compatibility issues were reported and confirmed. If your device is not listed, please:

      • Contact the manufacturer directly for compatibility information
      • Let us know so we can follow up with the manufacturer for certification testing and listing
  • The ANT+ Product Directory says my products should be compatible, but I can't get them to work together. What should I do?
    • While our certification testing indicates that your devices are compatible, your issue could be one of a few things so we suggest the following:

      Be sure that you have paired your devices properly.  Here are some general pairing tips to try:

      • Ensure you are running the latest device software (check the manufacturer’s website for latest software downloads/updates)
      • Ensure all batteries are fresh (replace coin cells, charge rechargeable batteries, etc)
      • Ensure the display device settings are set properly to connect to the sensor
      • Ensure the sensor is set up properly, and stimulate the sensor when pairing (ie. for heart rate sensors, wet the sensor contacts and ensure it is worn properly; for foot pods or bike sensors,  move the sensor to activate while pairing, etc)

      If you still have problems:

      1. Contact the manufacturer(s) directly for support
      2. Send an issue report to [email protected] (please include full information such manufacturer and product names, model numbers, software/firmware versions, problem encountered, steps taken to correct). We will investigate if an ANT+ technical issue is suspected.
  • Why does your directory indicate that a product or app supports a certain profile when some advanced features don’t work?
    • We live in an age of rapid product advancement and innovation and ANT+ is continually setting new standards.  However, to ensure backwards compatibility between devices and give you ultimate choice, ANT+ specifies minimum requirements for a particular use case. For example, ANT+ weight scales must transmit basic weight data to be certified as compatible.  Your device manufacturer has the option of whether or not to add new advanced data metrics of % hydration, % body fat, muscle mass, etc, and only needs to meet minimum requirements to be certified as compliant and listed on the ANT+ Product Directory.  By doing things this way, you continue to get new products that will work with existing ones, and you also benefit by any advanced features that manufacturers chose to incorporate. 

      So you know exactly what you are getting, we suggest that you  consult with the product manufacturer and/or app developer before purchasing to verify which specific ANT+ features they support.

  • I have an old display device, is there anything I need to pay attention to when purchasing a new sensor?
    • Use the ANT+ directory to see if your display device has known compatibility issues.

      Each ANT+ sensor has a factory programed device number that is used to identify the sensor when connecting to a display product. With the growth of ANT+ eco-system, extended IDs were introduced to increase the device number space. This have been implemented on sensors by manufacturers since Oct 2011. All certified ANT+ display device designed after that time support the extended ID.  Display devices designed before that date may or may not be compatible with sensors using extended ID. This depends on the specific implementation details of the display involved, as well as the Device ID assigned to the sensor involved.

      For display devices with this issue, a warning message can be found on the display device's description. If your sensor has the ID printed on the housing, and it is greater than 65535, it has an extended ID