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ANT+ working with Surface Pro X ???

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Hello I have just bought a Surface Pro X and have tried to connect my ANT+ dongle. The Surface Pro X doens't find the driver, even after trying to install the driver manually.

Can someone help me with this issue please ?

Thanks in advance.

Kind Regards,

ThierryDek      
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Joined 2012-06-27

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Have you tried installing the drivers from https://www.thisisant.com/resources/ant-usb2-driver-windows/ ?      

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Ian Haigh

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Dear Ian,

Thanks for your reply. I have just tried (downloaded the files an extracted the, then trying to install) but I have a message that Windows could not find any driver for this device.

It's just like Windows doesn't "see" the drivers in the folder where I have downloaded and extracted them.

Do you have any other suggestion maybe ? Thanks a lot.

Thierry      
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Did you follow the steps under "Install drivers using Device Manager" and "Borwse my computer for driver software" at https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware-winpc/how-to-install-and-update-hardware-drivers-in/a97bbbd1-9973-4d66-9a5b-291300006293      

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Ian Haigh

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Yes I did but it doesn't work. Windows is stuck as it cannot find the drivers...      
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What brand of USB stick are you using? Can you describe the form factor? ie is it a small dongle that barely protrudes or a long dongle?

You may need to try the USB 1 driver (https://www.thisisant.com/resources/ant-usb1-driver-windows/) if it is an old stick, or from a different brand. Note https://www.thisisant.com/forum/viewthread/6649/ applies to that older driver.      

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Ian Haigh

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I tried with the usb 1 driver but it didn't work.

I cannot post a picture of my dongle but it is from the brand "onlydroid". If you google "onlydroid ant+ dongle" you will see it.

Do I need to buy another one ?

     
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You may want to reach out to the seller to see if they have a different driver. The drivers shared are written specifically for the ANT+ and Garmin branded sticks we make. Many 3rd party devices seem able to use them, but this is not guaranteed.

https://support.trainerroad.com/hc/en-us/articles/201408970-ANT-USB-Stick-Troubleshooting also has a driver installer and some additional tips and tricks that may help.      

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Ian Haigh

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Hello, how can I buy your sticks. Is there an e-shop ? Thank you.

Kr,

Thierry      
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You can find it on digkey as part number 1094-1009-ND. https://www.digikey.ca/en/products/detail/garmin-canada-inc/ANTUSB-M/3947399 (search on site for your country).

Arrow https://www.arrow.com/en/products/antusb-m-tray/dynastream-innovations

Rutronik https://www.rutronik24.com/product/garmin/antusb-m-tray/1527359.html

Direct from Garmin at https://buy.garmin.com/en-US/US/p/10997/pn/010-01058-00 (search for the product on site for your country).      

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Ian Haigh

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Hello Ian I have bought directly from Garmin and received the USB stick but I still doesn't word as I get the same message again from windows that it cannot find the drivers. Are you sure this driver is compatible with the surface pro X ? Thanks, Thierry